Help centre
How can we help?
Find quick answers, useful tips and everything you need to get the most from BemTrato.
Examples: make a booking, change password, payments
Help by topic
Choose where to start
Clear guides to features that already exist on BemTrato.
Getting started
Understand how to search, compare and use BemTrato safely.
2 articlesBookings
Requests, confirmations, statuses and cancellations.
2 articlesPayments and subscription
Service payments and professional subscription billing.
2 articlesPet profiles
Create profiles and keep care, behaviour and essential details current.
2 articlesFor professionals
Profile, services, availability, team and business management.
2 articlesReviews
Eligibility, publication and replies to reviews.
2 articlesPrivacy and data
Data visibility and requests for access, correction or deletion.
2 articlesAccount and access
Sign in, recover access and manage account settings.
2 articles
Frequently asked questions
- Find a professionalUse categories, location and filters to find relevant options.
- Request a bookingWhat happens from choosing a service to confirmation.
- Create or edit a pet profileAdd the information needed before requesting a booking.
- Create or claim a professional profileStart a new business or request access to an existing listing.
- Sign in or recover accessSafe steps when you cannot sign in.
- Request access, correction or deletionUse support to exercise your data rights.
I am a pet owner
Find professionals, manage pets, bookings and reviews.
I am a professional
Set up your business, availability, requests and Pro subscription.
Talk to us
Still need help?
Send us a message through the secure support channel. You do not need an account; if signed in, the request is available in your account.
A growing platform
We work continuously on BemTrato's visibility.
Real professionals
Listings based on public sources and confirmed by the professional.
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Your information is handled according to the privacy policy.
Dedicated support
We are here to help through the platform.